Shipping from Memphis
Our same-day shipping promise is exactly what it sounds like. If your order is placed before 4:30 PM (Mountain Standard Time), it ships out on the same day.
All orders will be shipped Fedex or United Postal Services. Shipments are freight on board Memphis TN. You will receive by email a shipper tracking number once your order is shipped. Here are the shipping options offered to you:
- Fedex Home Delivery
- Fedex 2nd Day Delivery
- Fedex Standard Overnight Delivery
- Fedex Express Saver Delivery
- United Postal Services Priority Mail (for small and light items or total orders less than $150.00)
- United Postal Services First Class Mail (for small and light items that fit in an letter size enveloppe)
Pick-up counter
We offer free pick-up of orders at our Las Vegas service desk for customers located in Nevada.
Drop shipments
Spa Parts + by Allied will drop ship direct to your customer for non-COD orders. Drop ship information must be complete with company name, address, phone number and contact name. If you purchase parts for export, you are responsible for compliance of laws governing export.
Returns
All returned product must be authorized for return and in sellable condition. These returns will be subject to a minimum 25% restocking charge, and credit will be applied to your account. Returns for credit will not be accepted 30 days after the invoice date.
Contact the Customer Service Department at 1-800-237-9937 for a Return Merchandise Authorization (RMA) number. The RMA numbers are void after 30 days of their issuance. Please include a copy of the original paperwork with complete documentation regarding the return, and mark the RMA number on the outside of the package to help expedite your return.
