Shipping and returns

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Shipping from Memphis

 

All orders will be shipped FedEx Ground unless otherwise specified. Shipments will be F.O.B. from Memphis, TN. All items in stock will ship within 24 hours of placing the order, excluding weekends. Next Day or 2 Day shipments will be processed as a priority order and every effort will be made to ship out same day.​

 

Available shipping options:

 

  • Fedex Home Delivery
  • Fedex 2nd Day Delivery
  • Fedex Standard Overnight Delivery
  • Fedex 3 Days Delivery
  • United Postal Services Priority Mail (for small and light items or total orders less than $150.00)
  • United Postal Services First Class Mail (for small and light items that fit in an letter size enveloppe)

Cut-off time for same-day shipping!

 

Our same-day shipping cut-off time is 2 PM CT (local time for the warehouse in Memphis).

Flat Rate & Free Shipping

 

Shipping $15 Flat Rate Free Shipping
Order Value From $500 to $749 $750 or more
Total Weight Up to 300 lbs
Exceeding 300 lbs Rated by volume and weight (Contact customer service for a quote)
Oversized/Hazardous $70 per item per cart
Geographical Limit 48 contiguous states
Shipping Method Chosen by you
Expedited Shipping Available, at your expense

Backorders

 

All items in stock on your order will ship within 24 hours of placing your order, excluding weekends. You will be notified of any items that are backordered and you will be given an approximate date that the item is expected to be back in stock. Please let us know if we can ship the item when it comes in, or if you would like to be contacted before shipping. We will keep you informed of any changes in ETA dates as we are made aware of them. When you are contacted that your item is back in stock, we will keep the order open for 4 working days to wait for your response. After that time, your order will be canceled, and you will need to place a new order.  Free Freight policy stays the same for each shipment of any given order meaning that each shipment of an order needs to qualify to all the above rules in order to get the free freight allowance.

Drop shipments

 

Spa Parts Plus Ltd. will drop-ship direct to your customer if this information is provided:  company name, address, phone number and contact name.  You can also specify a third-party email address that will receive shipment tracking information.  If you purchase parts for export, you are responsible for compliance of laws governing export.

Returns

 

All returned product must be authorized for return and in sellable condition. These returns will be subject to a minimum 25% restocking charge. Returns for credit will not be accepted 30 days after the invoice date.  Spa Parts Plus Ltd. will not credit shipping charges on any order and will only cover extra shipping charges (reship) for the following reasons: Wrong item was sent warehouse/handling fault (might not want the product back), wrong item count warehouse/handling fault (might not want the item back), order shipped to wrong address warehouse/handling fault, Damaged item upon arrival poor packaging warehouse/handling fault.

Contact the Customer Care Department at 1-800-237-9937 for a Return Merchandise Authorization (RMA) number. The RMA numbers are void after 30 days of their issuance. Please include a copy of the original paperwork with complete documentation regarding the return, and mark the RMA number on the outside of the package to help expedite your return.

You can find our updated Return policy below:

 

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With more than 10,000 items in stock, we are your one stop source for control systems, keypads, pumps, jets, accessories and replacement parts for spas and hot tubs