Shipping and returns

Shipping from Memphis and Las Vegas

 

All orders will be shipped FedEx Ground unless otherwise specified. Shipments will be F.O.B. from Memphis, TN or Las Vegas, NV – depending on shipping warehouse selected. All items in stock will ship within 24 hours of placing the order, excluding weekends. Next Day or 2 Day shipments will be processed as a priority order and every effort will be made to ship out same day.

 

Available shipping options:

 

  • Fedex Home Delivery
  • Fedex 2nd Day Delivery
  • Fedex Standard Overnight Delivery
  • Fedex Express Saver Delivery
  • United Postal Services Priority Mail (for small and light items or total orders less than $150.00)
  • United Postal Services First Class Mail (for small and light items that fit in an letter size enveloppe)

Cut-off time for same-day shipping!

 

Our same-day shipping cut-off time is 3:30 PM (local time for the warehouse). For orders being shipped out of Memphis, it is 3:30 PM CT. For orders shipping out of Las Vegas, it is 3:30 PM PT.

Let us pay the freight!

 

Orders totaling $500.00 or more qualify for free shipping – we will choose the shipping method. Our Free Freight program will only apply to orders shipping to one of the 48 contiguous states and orders that ship complete. Expedited shipping will be available – customer will be responsible for difference in freight charges.

Backorders

 

All items in stock on your order will ship within 24 hours of placing your order, excluding weekends. You will be notified of any items that are backordered and you will be given an approximate date that the item is expected to be back in stock. Please let us know if we can ship the item when it comes in, or if you would like to be contacted before shipping. We will keep you informed of any changes in ETA dates as we are made aware of them. When you are contacted that your item is back in stock, we will keep the order open for 4 working days to wait for your response. After that time, your order will be canceled, and you will need to place a new order.

Pick-up counter

 

We offer free pick-up of orders at our Las Vegas service desk for customers located in Nevada.

Drop shipments

 

Spa Parts + by Allied will drop ship direct to your customer for non-COD orders. Drop ship information must be complete with company name, address, phone number and contact name. If you purchase parts for export, you are responsible for compliance of laws governing export.

Returns

 

All returned product must be authorized for return and in sellable condition. These returns will be subject to a minimum 25% restocking charge. Returns for credit will not be accepted 30 days after the invoice date.

Contact the Customer Service Department at 1-800-237-9937 for a Return Merchandise Authorization (RMA) number. The RMA numbers are void after 30 days of their issuance. Please include a copy of the original paperwork with complete documentation regarding the return, and mark the RMA number on the outside of the package to help expedite your return.

With more than 10,000 items in stock, we are your one stop source for control systems, keypads, pumps, jets, accessories and replacement parts for spas and hot tubs