Spa Parts Plus Ltd. strives to offer you the highest level of service and quality.
Our sales policies and procedures, written below, ensure smooth process and handling of your orders. Please note we do not sell directly to consumers. Our online ordering portal and our catalog is intended for qualified spa technicians, spas dealers and pool & spas distributors.
Orders
You can order online, by phone or by email. Click here for more information about ordering products at Spa Parts Plus Ltd.
Accounts
You must have an active account with Spa Parts Plus Ltd. to order from our online ordering portal. To open an account and obtain your online discount code to apply to all your purchases, fill in and submit your application form.
Payments
Payments can be charged to your account, if you do not have an active line of credit with Spa Parts Plus Ltd, or made by credit card. We accept Master Card, Visa and American Express. COD service is not available.
Pricing
Prices shown on our online ordering portal are suggested retail prices (MSRP) in US dollars. Discounted prices are displayed after login. Prices are subject to change without notice.
Discounts
You will receive your allocated discount by email after your account application has been approved. You may contact our Customer Care department at any time if you have any question on your current discount. You can call 1-800-237-9937 or send an email to customercare@spaparts.com
International orders
We are not able to accept international orders via the online ordering portal. Please call or email our Customer Care team to place these orders. We do not accept returns for international orders. We encourage customers to carefully review product descriptions, specifications, and sizing before completing a purchase. Our Technical Support team is available to help ensure the product is the correct specifications prior to purchase. All customs, duties, and taxes are the sole responsibility of the recipient.
Special orders
If you request an item that is not in our online ordering portal or in our catalog, we will do our best to get it for you in the shortest delivery time possible. Simply contact us at 1-800-237-9937. We will let you know the cost and lead time before processing your order. Special orders are final and cannot be returned or cancelled.
Order cancellation
Order cancellation is subject to approval by Spa Parts Plus Ltd. A 20% order restocking fee will apply. Upon approval, material must be returned following our return procedure.
