Sales policies

Spa Parts Plus Ltd. strives to offer you the highest level of service and quality. 

Our sales policies and procedures, written below, ensure smooth process and handling of your orders. Please note we do not sell directly to consumers. Our online store and our catalog is intended for qualified spa technicians, spas dealers and pool & spas distributors.


You can order online, by phone or by email. Click here for more information about ordering products at Spa Parts Plus Ltd.



You must have an active account with Spa Parts Plus Ltd. to order from our web site.  To open an account and obtain your online discount code to apply to all your purchases, fill in and submit your application form.



Payments can be charged to your account, if you do not have an active line of credit with Spa Parts Plus Ltd, or made by credit card. We accept Master Card, Visa and American Express.
COD service is not available.



Prices shown on our online store are suggested retail prices (MSRP) in US dollars. Discounted prices are displayed after login. Prices are subject to change without notice.



You will receive your allocated discount by email after your account application has been approved. You may contact our Customer Care department at any time if you have any question on your current discount. You can call 1-800-237-9937 or send an email to


Special orders

If you request an item that is not on our website or in our catalogue, we will do our best to get it for you in the shortest delay possible. Simply contact us at 1-800-237-9937.  We will let you know the cost and lead time before processing your order. Special orders are final and cannot be returned or cancelled.


Order cancellation

Order cancellation is subject to approval by Spa Parts Plus Ltd. A 20% order restocking fee will apply. Upon approval, material must be returned following our return procedure.

With more than 10,000 items in stock, we are your one stop source for control systems, keypads, pumps, jets, accessories and replacement parts for spas and hot tubs